Accessibility Plan

NewRoads Honda’s Accessibility Plan

NewRoads Honda always strives to provide services in a way that respects the dignity and independence of persons with disabilities. 

Our goal is to set guidelines for identifying and responding to issues of non-accessibility to our dealership and services and to do this in a fair, objective, and efficient manner which respects and protects both the rights and needs of any person entering our dealership or access to our other services.

NewRoads Honda’s Statement of Commitment

NewRoads Honda strives to meet the needs of its employees and customers with disabilities and is dedicated to remove and prevent barriers to accessibility.

NewRoads Honda is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This will be reviewed and revised once every five years or earlier if necessary.

Our plan demonstrates how NewRoads Honda will contribute to Ontario’s goal of becoming an accessible province for all Ontarians. 

For a detailed version of NewRoads Honda’s Accessibility Plan, please click here

Communication with Persons with Disabilities

When communicating with a person with a disability, our employees will do so in a manner that considers the person’s disability. Our dealership and management are committed to provide training on customer service to all current and future employees and third-party contractors who may be working for our company. This training will include how to interact and communicate with individuals with various types of disabilities as well as what to do in emergency situations.

Notice of Temporary Service Disruptions

In the event of temporary service disruptions, details regarding the disruption and the anticipated duration of the disruption will be posted around the dealership and on the website.  Notices will be posted in a timely manner and alternate services will be proposed to affected individuals.    

Assistive Devices

Personal assistive devices are permitted anywhere within our dealership, including the shop, except when subject to the safety of themselves and others. This dealership will train its employees and contractors on the use of various assistive devices available at our facility.

Service Animals

Persons with a disability who are accompanied by a service animal may access the premises owned and operated by NewRoads Honda provided the public has access to such premises and the animal is not otherwise excluded by law.

Support Persons

Our facility welcomes customers who are accompanied by a support person, when the support person has been hired or chosen by the person with a disability to accompany them to assist in accessing goods or services and/or for the purpose of providing support with mobility, personal assistance and/or communication.

Individuals who are accompanied by a support person are encouraged to inform their contact person of their participation.

There may be rare circumstances where, for reasons of health and safety, allowing a person with a disability to enter an area accompanied by their support person needs to be considered. Examples of such situations include potential fire code violations or any other safety issues. If deemed necessary, a risk assessment will be conducted by our Health & Safety Representative.

Support persons shall be permitted entry to all areas of our dealership and meeting rooms that are open to the public.

NewRoads Honda’s Training

NewRoads Honda shall provide every employee, volunteer, everyone who is involved in the writing of our procedures as well as any person who may provide goods, or services on behalf of our company with a review of the purpose of the AODA and the requirements of the Accessibility Standards for Customer Service[.|]

On-line training is completed by directing employees to visit the Access Forward website for training modules.

In addition to the online training modules, NewRoads Honda will train new staff as soon as practicable, within 2 weeks of hiring through AODA PowerPoint presentation for employees followed by a quiz to ensure new employees fully understand NewRoads Honda’s accessibility goals. 

Training employees will also be required if they relocate to a different department or section of the dealership within 2 weeks. [Training will be adjusted depending on the job responsibilities of employees, volunteers, and other individuals.|]


Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be communicated by telephone, in person, in writing or by email. NewRoads Honda will strive to provide a response in the same format in which the feedback was received.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before action is taken. NewRoads Honda will respond within 21 working days.

Feedback may be submitted directly to the General Manager, Zak Bespaly.

General Manager Zak Bespaly
Address 75 Mulock Drive, Box 150Newmarket, ON L3Y 4W3
Phone (905) 898-4500
Fax (905) 898-4244

Upon request, NewRoads Honda’s accessibility policies are also available in alternative accessible formats. NewRoads Honda will provide the information and communication in a timely manner.

Updated: April 29, 2021

Published: September 4, 2014