WE ARE ENJOYING THE NEW CAR. WE LOOK FORWARD TO YEARS OF GOOD DRIVING!

Dear Mark:

We were sorry not to see you when we came in to pick up our new car on Thursday but we knew it was your free day. I am writing to thank you for your part in facilitating the process which was as smooth as one could have wished.

We especially want to commend the services of Alfredo Munoz who is, in our opinion, a tremendous assest to your business. He’s personable, pleasant, and someone who keeps the client uppermost in mind. He meets people easily, has a delightful manner, and does his best to be helpful. Alfredo showed himself to be very attentive to detail which we much appreciated. We thought that he was as professional as anyone could wish. You are very lucky to have him as part of your team. He certainly won us over as Honda customers. Based on our experience with him and you, we are confident that we can expect consistant follow-through from the dealership from this point as far as maintenance is concerned. We are enjoying the new car. I like the unpretentious quality of the vehicle. We look forward to years of good driving.

With Thanks and best wishes to Alfredo and you from myself and Jane.